SHIPPING, REFUNDS & CANCELLATIONS

Uptrend2u processes your order within 24 hours and will ship within the next 24 hours. Items will be delivered to your door step within 7 working days via courier service.

Shipping currently orders are shipped within Malaysia, Singapore & Brunei only. We do not ship to P.O. Box address.

SHIPPING COST

Free shipping within Malaysia for order totals more than RM100.

For Singapore & Brunei, free shipping for order totals more than RM300.

If order totals are less than those stipulated above, the delivery charges shall be as per courier charges

CANCELLATIONS

Cancellations are not allowed. Cancellations are only done when there are insufficient stocks for a particular product purchased. For such instances, an email will be sent to the buyer giving a choice to wait for the availability of the product or to cancel the order. If it is the latter, then the refund process will be initiated immediately.

REFUND/RETURNS

There is no cash refund for item(s) purchased and delivered. We will undertake to exchange products which:

  • Contain manufacturer’s defects
  • Not as per product specification as identified in the website
  • Damaged during delivery

Any complaints regarding the above will have to be emailed to info@uptrend2u.com and returned to Uptrend Network within 7 working days upon receipt of the items. Any delay will not be entertained. Returns will only be done for an item(s) with its tag intact, clean, unmarked, not abused and unassembled in their original packaging. Requests for exchange of items, which do not meet our conditions may be declined.

The buyer will have to bear the cost of shipping the item back to us.

The process can take up to 10 working days.


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